Your personal data is our most valued asset. This Privacy Policy explains in detail what information we collect, how it is used, and how it is kept secure.
Your data is protected with SSL encryption. If you have any questions, visit the Help Center.
Help CenterWelcome to sona109. Our Privacy Policy outlines our commitment and responsibilities in protecting your personal data. This document applies to sona109's website, mobile app, and all associated services.
When you register on sona109, play games, or use any of our services, you voluntarily agree to the terms of this Privacy Policy. Please read it carefully before using the platform.
Sona109 is an internationally licensed online gaming platform serving users in Bangladesh and across the globe. We follow the highest international standards to keep your data safe.
This privacy policy applies to all individuals using any sona109 service — whether registered members or guest users. Our platform is strictly prohibited for anyone under the age of 18.
Sona109 only collects information that is necessary to provide you with the best possible service. We do not gather unnecessary or excessive data.
| Data Type | Example | Reason for collection |
|---|---|---|
| Identity information | Name, date of birth, nationality | KYC Verification & Age Confirmation |
| Contact Information | Email, phone number, address | Account Management & Support |
| Financial Information | Mobile Pay/Nagad number, bank details | Deposit & Withdrawal Processing |
| ID document | NID, passport, driving license | Identity Verification & Fraud Prevention |
| Technical Information | IP address, device information, browser | Security & Fraud Prevention |
| Gaming Activity | Betting history, game records | Responsible gaming monitoring |
With your consent, we also store your marketing preferences, language settings, and communication preferences to help personalise and improve your experience.
Sona109 uses your information only for specific, legitimate, and transparent purposes. We never use your data in any way that hasn't been disclosed to you upfront.
If you no longer wish to receive promotional emails or SMS, you can unsubscribe at any time from your account settings. This will not affect your access to core account services.
Your data is stored on sona109's secure servers. We retain information only for as long as it is legally required or necessary to provide our services.
After the retention period expires, we securely delete your data or anonymize it so that you can no longer be identified.
Sona109's website and app use cookies and similar tracking technologies to enhance your browsing experience and ensure the platform functions properly.
You can manage or delete cookies at any time through your browser settings. However, disabling essential cookies may affect the proper functioning of certain platform features.
Sona109 uses industry-leading security technology to protect your data. Our security team is on watch 24 hours a day, 7 days a week.
In the event of a data security breach, sona109 will notify affected users and the relevant regulatory authorities within 72 hours and take immediate remedial action.
Sona109 believes you should have complete control over your own data. We guarantee the following rights:
You have full control over your personal information. sona109 respects and upholds these rights.
You can request to know what information we hold about you at any time. Full details will be provided within 30 days.
If any of your information is incorrect or incomplete, you can request a correction. We will update it as soon as possible.
You can request deletion of your data where there is no legal obligation to retain it. Once your account is closed, data is deleted after the applicable retention period.
You may request that processing of your data be restricted under certain circumstances.
You can request to download your data in a standard, portable format.
You can object to your data being used for marketing or profiling purposes, and we will honor that request.
To exercise these rights, email us at: support@sona109.net
We don't just follow the rules — we place your trust above everything else.
Every transaction and personal detail is protected with 256-bit SSL encryption — from the moment data is transmitted to the point it is stored.
You are informed in advance about every step of the identity verification process. Your ID details are used solely for verification purposes — nothing else.
Sona109 never sells your personal information to third parties. No data is shared with advertisers or data brokers.
You can update your marketing preferences, download your data, or request account deletion at any time from your account settings.
Our systems are audited annually by independent third-party security experts. Any findings are acted upon promptly.
Our privacy policy is written in plain, accessible Bangla — so every user has a clear understanding of their rights and our responsibilities.
Sona109 is a platform strictly prohibited for anyone under 18. We do not knowingly collect or process personal information from minors.
Age verification is mandatory at registration. During the KYC process, a national ID or passport is verified as proof of age. If we identify any user to be under 18, their account is immediately suspended and all associated data is securely deleted.
If you believe a minor is using our platform, please immediately support@sona109.net. We will take prompt action.
Sona109 reserves the right to update this privacy policy when necessary. Changes may be made due to legal updates, technological developments, or business changes.
For significant changes, we will notify you at least 30 days in advance via email or platform notification. For minor updates, the "Last Updated" date at the top of the page will be revised.
Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy. We recommend reviewing this page regularly.
For any questions, requests, or complaints regarding our Privacy Policy, please reach out to our data protection team.
We aim to respond to all requests within 30 days. For urgent security issues, an initial response is provided within 24 hours.
Our support team speaks Bangla. Feel free to reach out with any privacy concerns — we're always here to help.
Sona109's privacy policy ensures full protection of your data. Join today and experience Bangladesh's most trusted gaming platform.
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