Sona109's Terms and Conditions

These Terms and Conditions ("Terms") form a legally binding agreement between the sona109 platform ("Platform", "we", "us") and its users ("you", "Member"). By accessing the Platform through the sona109 website, mobile app, or any other channel, you agree to be bound by these Terms.

Sona109 is an online gaming platform operating under an international licence. Our terms and conditions have been drafted with full transparency so that every member can enjoy a safe and fair gaming environment.

• These terms and conditions are governed by the applicable laws of Bangladesh
• Sona109 reserves the right to update these terms and conditions at any time
• Members will be notified of any changes via email or an in-platform notification
• In the event of any dispute, the English version of these terms shall be considered final
• These Terms do not apply to third parties

When registering with sona109, you must provide accurate and complete information. We reserve the right to terminate any account found to contain false details. Each individual may hold only one account.

After registration, we may ask you to complete a KYC (Know Your Customer) verification process. This may require a copy of your national ID, passport, or driving license.

• Each individual may register a maximum of one account
• Multiple accounts from the same device or IP address are prohibited
• Keeping your account password confidential is your responsibility
• Transferring or selling your account is strictly prohibited
• Withdrawals may be put on hold until verification is complete
• Accounts may be temporarily suspended if suspicious activity is detected

Deposits on sona109 can be made via Mobile Pay, Nagad, Rocket, and direct bank transfer. The minimum deposit amount is ৳500 and the daily maximum is ৳1,00,000.

The minimum withdrawal amount is ৳1,000. Funds are typically processed within 5 to 15 minutes, though withdrawals pending verification may take 24–72 hours.

• Deposits and withdrawals are recommended to be made through the same method
• Transactions from third-party bank accounts are strictly prohibited
• If a bonus is active, rollover requirements must be met before making a withdrawal
• Sona109 reserves the right to verify any suspicious transactions
• Funds may be held pending investigation in cases involving money laundering

Every bonus and promotion on sona109 comes with its own terms. Before claiming any welcome bonus, reload bonus, cashback, or other promotional offer, please read the specific conditions carefully.

Withdrawing winnings earned through a bonus requires meeting the specified rollover conditions. A 30x rollover requirement generally applies to the welcome bonus.

• Each bonus may only be used once
• Bonus funds cannot be withdrawn directly
• Bonus winnings are only eligible for withdrawal once the rollover requirement has been met
• Bonus claims are subject to an expiry deadline and will be automatically cancelled once the period ends
• Attempting to claim the same bonus across multiple accounts will result in all accounts being suspended
• Sona109 reserves the right to modify or cancel any bonus offer at any time

Every game on sona109 operates according to specific rules. Game outcomes are determined by a certified Random Number Generator (RNG), ensuring complete fairness and verifiability.

In Live Casino games, the real-time dealer's decision is final. Should a game be interrupted due to technical issues, sona109 will resolve the situation in accordance with its recognised policies.

• Once a bet is confirmed, it cannot be changed or cancelled
• Minimum and maximum bet limits are specified individually for each game
• Sona109 reserves the right to correct any erroneous payouts resulting from technical errors
• Any active bets are saved on the server in the event of an internet disconnection
• Bets may be voided if unusual patterns are detected in any game

Sona109 believes gaming should be a form of entertainment — and we take it as our responsibility to ensure it never becomes a problem for our members. Responsible gaming is our top priority.

If you feel that gaming is having a negative impact on your life, please contact us immediately or Responsible Gaming Go to page.

• The option to set deposit limits is available at all times
• Options for voluntary temporary or permanent breaks are available
• No one under the age of 18 is permitted to use the Platform
• Any account suspected of belonging to a minor will be suspended immediately
• We actively provide support when signs of problem gambling are identified

Protecting your personal information is our top priority. sona109 uses SSL encryption and advanced security technology to keep your data safe. To view our full privacy policy, Privacy Policy Go to page.

• Your information will never be sold to third parties
• No information will be disclosed to any authority except where legally required
• Your data will be retained as required even after account closure
• You have the right to request corrections to your personal information

The following activities are strictly prohibited on the sona109 platform. If any of these are detected, the account will be immediately terminated and legal action will be taken where applicable.

• Money laundering or transactions involving illegal funds
• Attempting to manipulate games using software or bots
• Unauthorized access to another member's account
• Intentionally exploiting platform vulnerabilities or bugs
• Claiming bonus benefits through multiple accounts
• Harassment or abusive behavior toward other members
• Unauthorized use of sona109's brand or logo

You may voluntarily close your account at any time. Please withdraw your balance before doing so. sona109 also reserves the right to suspend or terminate accounts under certain circumstances.

• Contact support to voluntarily close your account
• Any remaining balance will be refunded within 30 days of account closure
• Balances may not be refunded if an account is cancelled due to rule violations
• You may contact support to request the reopening of a closed account

For any dispute or complaint, please contact our customer service team first. Most issues are resolved within 24–48 hours. If the matter remains unresolved, our escalation team will step in to review the case.

• Complaints must be submitted within 30 days of the incident
• In disputes concerning game outcomes, server logs shall serve as the definitive evidence
• An independent investigation process is available for technical disputes
• Our internal process must be completed before any legal action is taken

Sona109 may update these Terms & Conditions from time to time. We will notify members of significant changes via email or an in-platform notification. Continued use of the platform following any changes constitutes acceptance of the updated terms.

• At least 7 days' notice will be given prior to any major changes
• The date of the latest update will always be shown at the top of this page
• You have the right to close your account if you do not wish to accept the updated terms

If you have any questions or comments about these Terms & Conditions, please don't hesitate to get in touch. Our support team is available 24 hours a day, 7 days a week.

• Email: support@sona109.net
• Live Chat: click the chat icon in the bottom-right corner of the platform
• Help Centre: Find answers to all common questions here
• To submit a complaint: send full details to support@sona109.net