Gaming is entertainment — and sona109 is here to make sure it stays that way. Use our tools and guidelines to build healthy gaming habits.
At sona109, we believe online gaming should be a fully enjoyable and controlled experience. Responsible gaming means playing for fun — not just to win — and knowing your limits.
Many people in Bangladesh use online gaming platforms for entertainment. But sometimes it's hard to notice when fun starts becoming excessive. That's why sona109 has made responsible gaming a core part of its values from the very beginning.
Our platform offers a range of tools and features to help you monitor your gaming habits and set limits whenever needed. All tools are completely free and available at any time.
Remember — responsible gaming isn't a sign of weakness; it's the mark of a smart player. sona109 is always here to support your well-being and happiness.
Keep in mind: Gaming should never be seen as a source of income. Chasing losses by placing bigger bets is a dangerous habit. Always stay within your limits.
Decide how much you're willing to spend before you start playing. Never go beyond that limit — whether you're winning or losing.
Decide how long you want to play each day before you start. Use a timer or keep our built-in session timer running.
Avoid gaming when you're feeling down, tired, or stressed. Gaming is only enjoyable when you're in the right headspace.
Take at least a 10-minute break every hour. Playing for long stretches without a break impairs your judgment and decision-making.
If you find it hard to stay in control, use our support team or self-exclusion tools — no hesitation needed.
Every feature we build is designed to keep your gaming experience safe and enjoyable.
Set a maximum daily, weekly, or monthly deposit limit. Once a limit is set, it takes effect immediately — and you stay in full control of how much you spend.
Once the time is up, sona109 will automatically send you a reminder. You decide how long you play — the system will alert you when it's time.
Take a temporary break for any duration from 24 hours up to 30 days. Your account remains active during this time, but new deposits and bets will be blocked.
If you need a longer break, you can self-exclude for anywhere between 6 months and 5 years. During this period, access to your account will be completely suspended.
View a detailed report of your gaming activity — how long you've played, how much you've spent, and how much time you've spent on each game. Evaluate yourself honestly.
Our trained support team speaks Bangla. Feel free to reach out about any gaming-related concern — we don't judge, we help.
Every active sona109 account holder can access the tools below at no cost. To set them up, go to the "Responsible Gaming" section in your Account Settings.
Reducing a limit takes effect immediately. However, increasing a limit requires a 24-hour waiting period — to prevent impulsive decisions.
Set a maximum daily, weekly, or monthly deposit amount.
Set how much you want to wager over a specific period.
Set a cap on how much you can lose within a given period.
| Tool Name | How It Works | Active Period |
|---|---|---|
| Deposit Limit Instant |
Deposits above the set amount are automatically blocked | Daily / Weekly / Monthly |
| Session Time Limit Instant |
Alert or automatic logout when the set time is reached | Every session |
| Loss Limit Instant |
No more bets can be placed once the set loss limit is reached | Daily / Weekly / Monthly |
| Cooling-Off Instant |
Betting and deposits are temporarily suspended | 1 day – 30 days |
| Self-Exclusion Instant |
Full account access is suspended | 6 Months – 5 Years |
| Reality Check Automatic |
Shows gaming time and balance at set intervals | Every 30 / 60 / 90 minutes |
Any attempt to open a new account while self-exclusion is active will be blocked. To reactivate your account after the period ends, you will need to contact our support team.
Ask yourself the questions below. If you answer "Yes" to more than three, please speak with our support team or use the self-exclusion tools.
Do I chase my losses by placing more bets to win back what I've lost?
Is gaming causing problems in my relationships with family or friends?
Have I borrowed money for gaming, or am I considering it?
Do I feel restless or irritable when I'm unable to play?
Do I hide how much time or money I spend on gaming?
Is gaming affecting my work, studies, or daily life?
Even when I set my own limits, do I find myself unable to stick to them?
Problem gambling is a real mental health issue — and there's no shame in it. Getting help at the right time makes it much easier to get back to normal life.
For confidential assistance, email us at support@sona109.net. We'll get back to you within 48 hours.
Activate self-exclusion instantly from your Account Settings — no waiting period, it takes effect immediately.
For detailed guides and FAQs on responsible gaming Help Center Visit us.
At sona109, responsible gaming isn't just a policy — it's our commitment. We want you to stay well, play happy, and enjoy the best entertainment while staying within your limits.
Welcome to a safe and responsible gaming platform. Get started in just 2 minutes.